Redwood Collections offers a complete portfolio of services ranging from sensitive client-debtor mediation through to legal and insolvency action. Based in Croydon, Surrey we occupy a prestigious Grade II-listed building, reflecting our ethos of a traditional service, presented in a modern manner.
Incorporated in 2009, we are pleased to represent in excess of 11,000 clients, many of whom list business with us on a regular basis. Whatever your debt collection or credit management needs, we have the expertise and resources to deliver a fast, efficient and cost-effective solution
Commission is only charged upon successful collections. This focuses our staff on achieving the result our clients desire. Our typical commission rate is 15% in most cases.
A full price list of such ancillary services is available upon request. On many occasions these additional costs may be legally recovered from your debtor, depending on the content of your terms and conditions.
NO JOINING FEES OR CONTRACTS
We do not ask clients to enter into a fixed or formal contact (unless preferred), nor do we charge joining fees or monthly charges. Our service is on-demand and we have found that this flexibility suits our clients who often have seasonal or periodic debt patterns.
We prefer our clients to return because they have received a good service, rather than being obligated to do so under an onerous contract.
TAKING OVER THE BURDEN
Credit control is a time-consuming process, often requiring continuous chasing and mediation to achieve payment. For proprietors of small businesses there may not be enough hours in the day, whereas larger businesses may find their credit control staff need assistance with stubborn debtors.
Whatever the situation is, we can assist you with proactive chasing of your delinquent customers. A reliable, persistent, yet professional partner when you need one.
COMMUNICATION & REPORTING
Our clients are assigned a dedicated account manager and given his/her direct contact details. Our account managers have an average of nine years experience and respond same-day to most debts referred, quickly getting up-to-speed on the history of the case and establishing a dialogue as soon as possible.
We supply all clients with regular reports in hard copy and 24/7 online access to your cases is available.
ALL UNDER ONE ROOF
For cases requiring additional persuasion, we are vastly experienced in recommending the right kind of legal action to instigate against your debtors. We drive forward legal action in-house, saving our clients from over-involvement in a lengthy and time-consuming process.
Unlike most debt collection agencies we retain a panel of highly-regarded solicitors and insolvency practitioners. We offer a professional and effective solution to your enforcement needs that dovetails seamlessly with our core debt recovery services, offered at very competitive rates
Contact Roan Hay 020 8288 3503